Friday, February 24, 2012

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Thursday, December 29, 2011

Fix Computer Problems through Remote Technical Support

omputer and Internet technology is a real blessing which has given direction and support to the modern world. It has so much intermingled with the profession and personal lives of people that it's difficult to imagine a day without it. It has touched every corner of life and people from all walks of lives are using this. One should be highly grateful to the enterprising efforts of scientists and developers who are consistently involved in the business for a better tomorrow. However, problems and obstacles have never remained an exception. But certainly these are challenges which provoke towards development and invention.

In early days computer support was catered through direct on-site visit of technicians or by repair shops. Gradually, this method was substituted by remote technical support. In fact, this is a dynamic concept and is of great help. The Internet feasibility and the advent of quality remote software have given wings to the concept. This online support has crossed all barriers and hurdles and one can expect the support anywhere anytime. Whether one has a need of PC repair at home or office, in day or night, facing small or big problems he can get instant help through the Internet or phone.

Computer Support is used in a broad sense and it encompasses support for every computer related issues which one might face in his life. Operating system, application software, router, printer and other program or devices are widely used with computer. A problem with any of these is inevitable. Again, there are brands and their respective models or software versions as well, so the term computer support gets segregated again accordingly. Microsoft Windows NT, Apple Mac, Linux, UNIX are the commonly known operating systems. Likewise, application software and security software are too available from various brands. This software are regularly updated or revised by the developers to induce better technologies and features.

Though, brands are offering Remote Technical Support but they restrict to their own products. As one can't limit himself to one particular brand of software or hardware so this specific tech support would not be enough to deal with computer problems in long run, hence, there is a constant surge for independent technical support provider, who can provide all-round support. Companies indulge in the business offer support for all brands, and one just needs to call the Tech Support Phone Number and permit technicians to have the remote access of his machine. Responsible technician diagnoses the system in front of owner's eyes and troubleshoots it to fix the related issues. Hence, this has also mitigated the chance of data theft. They can also help the consumer to clad the system with the desired software and set-up and configure important peripherals with it. In case of system crash one doesn't need to worry too much, by making a right contact at right time he can restore his system and get back his valuable assets. Besides, they can provide driver support, antivirus support, e-mail support and more.

Moreover, these tech support services are catered by subject matter experts, at competitive prices, and with warranty periods so the consumer is always in safer side, and he can keep his fingers crossed and enjoy next-generation computing.
Computer Consulting 101 Hiring Tips (Part 1 of 2)

Does your business need the services of a computer consulting firm? Before you rush out and hire the first techie or slick-salesperson that knocks on your door, be sure to consider these favorite Computer Consulting 101 hiring tips for screening and interviewing local computer consulting firms. In this first in a two-part series, we'll look the root of the problem, as well as the four most basic criteria that you'll need to ask about when searching for computer consulting vendors.

Computer Consulting 101 Preventative Medicine

Many small business owners have a tough time knowing how to deal with difficult computer consultants. However, if you're able to uncover potential problems at the start of your computer consultant/client relationship, you can avoid many of these unpleasant issues altogether.

Root of the Problem

While most entrepreneurs and small business managers know exactly what to ask when it comes to hiring for internal staff positions, hiring a computer consulting firm can be more difficult.

So on top of dealing with the myriad legal issues surrounding how you retain the services of contractors (best advice: consult with your attorney), as opposed to hiring employees on your payroll, you'll need to know how to ask the "right" questions. Don't make the ultra-common common mistake of focusing on the wrong things. Use these Computer Consulting 101 Hiring Tips as your checklist for doing your homework before you sign on the dotted line.

Part-time or Full-time Computer Consulting

Do you have a "day job"? Are you moonlighting?

Solo Practitioner or True Computer Consulting Business

What do you mean by the "we"? Are there any other people who work at your company?

Are they employees or contractors? What are their names, specialties and backgrounds? How long have they been with the company? Will they be involved with this account? (Tip: The more pointed questions you ask, the more you'll flush out the B.S. and hyperbole.)

Small Business or Large Company Computer Consulting Experience

What "size" is your typical consulting client, in terms of number of PCs, employees and annual revenue?

Generalist or Specialist Consulting Company

What industries or vertical markets have you worked with? And in what particular aspects and software applications?

What kinds of products, services, and platforms does your company shy away from? Do you work with any specialty hardware, software or services vendors?

The Bottom Line

In this first of a two-part series of these Computer Consulting 101 hiring tips, we looked at why small business owners and managers find that computer consulting companies are so difficult to hire, as well as four basic issues that you must confront when searching for a new computer consulting vendor. In the second installment of this two part series on Computer Consulting 101 hiring tips, we'll look at how you can get your hands around the true costs of using a computer consulting firm, as well as how you can more objectively evaluate the computer consulting firm's suitability for the task of servicing your company's technology needs.


Hard To Find Computer Parts

Finding computer parts can take you to some interesting places. If your are lucky you can just pick up the phone, call and pay someone who has already done the necessary leg work but if not your are going to have to do it yourself.

Don't you just love that term, Do it yourself. Buying up old computers is one way to get the computer parts you need but there is no guarantee the part you are looking for is going to be in the best condition or that it will not be out dated. To add insult to injury the part may not be there, although there are times you can find some computers in good shape a great computer source for a hobby.

Combing the thrift stores is another way to find computer parts. A lot of the computers are much older models but in pretty good shape.

What you get out of the older ones really depends upon what you want to do. If you are into state of the art equipment these computer parts will not do for you at all. As odd as it might sound if you have a Saturday afternoon to just ride around you will be surprised how many computers people just sit on the curb, after all you are only lookingfor parts.

But, that is enough of the pull yourself up by your own bootstrap talk.. Your business is busy and you need a reliable computer parts source to keep it up and running; and you need your computer parts to be reliable.

There is the favorite place to look, online. Go to a reputable online computer parts store, type in your computer parts code and find what you need. Online storeshave a very sophisticated line of computer parts and enough to take care of your business needs.

The parts are of high quality and guaranteed to work. Power supplies, IO Cards, switch cables, and the list goes on. You won't need to guess, and you will not go through the trauma of tearingdown a whole computer just to get an individual computer part that may not work, or may not be there, doesn't that just warm your heart. But then you may just have the time. Don't be a tough guy, go ahead and save yourself the aggravation and let the professionals to get you the computer parts you need from a computer parts source that you can count on. The shipping is easy, your parts can be on the way and you can go on to the more pressing things concerning your business.

Everything is fast today in the business world and you must find fast ways to keep your business moving. It is necessary to do business with a company that understands time is money and you need reliable service as well as a great product.
Computer Accessory - Discover, Evaluate And Purchase

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Becoming A Computer Technician – Tips On How To Get Started


If you have a natural affinity for computers, and you enjoy working with machines, then one of the most rewarding and enjoyable jobs that you might want to look at is that of becoming a computer technician.

Among the benefits of becoming a computer technician is that it is a very varied and interesting profession, in which you can choose from a number of different ways to progress, and also choose whether you would like to be self-employed and running your own business, or you can work for an employer and follow a more structured employment path.

One of the routes into the work of a computer technician in recent years has been to study a course in computer building or repair that will give you a good foundation of knowledge about how computers are constructed, and how the various parts within the computer work together and complement each other.

Another option if you have already been tinkering and upgrading your own computers for some time is to look for a local computer technician who should be fairly experienced, and is willing to take on an apprentice so that you can get plenty of practical experience, and then apply this experience under their supervision as you develop your computer knowledge.

If you prefer to work in an environment where there is a more structured progression and development in your role as a computer technician, then you may want to consider looking at corporations which have large offices in your area, as these will often have a number of IT staff already working there. Among the benefits of following this career path is that the company will often sponsor you or at least give you some support in earning more qualifications and accreditations to help you develop.

Once you have begun to be established as a computer technician, then it is valuable for you to think about getting more qualifications or accreditations, which will allow you to increase the breadth of your knowledge and experience, which will naturally assist you in getting more lucrative opportunities, and moving forwards in your career as a computer technician. These can be either educationally based, or be accreditations provided by manufacturers.

Whichever route you choose, becoming a computer technician can be both an interesting and lucrative profession.
More Computer Consulting 101 Hiring Tips


Does your company need to retain the services of a competent computer consulting firm, but you have no idea how to really evaluate "competence"?

In the first part of this two-part series on Computer Consulting 101 hiring tips, we looked at why small businesses find it so difficult to hire good computer consulting companies, as well as four basic questions that you must be addressed when searching for a new computer consulting vendor.

Now in this second and final installment of this two part series on Computer Consulting 101 hiring tips, we'll look at how you can evaluate the true, often-confusing expenses of using a computer consulting company, as well as how to more thoroughly review the computer consulting company's professional credentials and experience.

Reseller, "Pure" Computer Consulting Company, or Hybrid Technology Provider

Does your company resell various technology products, such as hardware and software? Is this a profit center or do you mind if we shop for our products elsewhere? And if we do shop elsewhere, can we still purchase your needs analysis and procurement services?

Are there any other vendors, such as ISPs or telephone companies, that your firm acts as an agent or affiliate for? In other words, do you accept commissions or referral fees for steering business toward certain vendors?

Costs, Hidden Charges, and Billing Procedures

What are your payment terms, rates and hourly billing minimums? What is billable and what is not billable?

Do you charge for your travel time? Telephone support? E- mail/online support? Remote support?

Are there any hourly rate billing premiums for after-hours or emergency service? What constitutes "after hours" or an "emergency"?

Do you offer support contracts? What are the cost and benefits?

Client Reference Accounts, Case Studies, and Testimonials

Can you tell me about one of your more long-term small business client accounts?

Can you tell me about one of your more recently signed-on clients? Can you tell me about a small business client who didn't work out and why?

Can you provide references?

Research/Developments and Keeping Skills Sharp

How do you keep up with new tech developments?

What do you bill clients for and what do you absorb internally? Are there any gray areas?

Training Approach and Knowledge Transfer

How do you feel about handholding and in-depth training with users?

What kind of user and technical training can you provide?

Will you train our internal computer administrator to become more self-sufficient, even if it takes away from your "job security" and opportunities to bill more hours?

The Bottom Line on Computer Consulting 101 Hiring Tips

Don't fall into the ultra-common trap of hiring an independent computer consultant or computer consulting firm that isn't a good fit for your business. Use these Computer Consulting 101 hiring and screening questions as the basis for making a more informed hiring decision for your computer consulting vendor. And if you have any doubts, don't be afraid to seek out a second opinion with another computer consulting company